Shipping Policy

Shipping Policy

Shipping Policy

Effective Date: February 2025

Fortifire is committed to delivering your pre-ordered products safely and efficiently. Please review our shipping policy below.


1. Shipping Coverage

  • We currently ship across India but may exclude remote areas such as J&K, Lakshadweep, and Andaman & Nicobar if logistics partners are unable to deliver.

  • No international shipping is available at this time.


2. Estimated Delivery Timelines

  • Pre-orders will begin shipping from May 2025.

  • Once shipping starts, customers will receive an exact delivery timeline.

  • Standard delivery timelines:

    • Metro cities: 3-5 business days

    • Tier-2 & Tier-3 cities: 5-7 business days

    • Remote areas: 7-10 business days


3. Shipping Partners & Methods

  • We use third-party courier services (Delhivery, Bluedart, Xpressbees, etc.), with no commitment to a specific partner.

  • No in-person pickups are available.


4. Shipping Costs

  • Free shipping for prepaid orders (factored into product price).

  • No COD option due to the pre-order model.


5. Tracking & Notifications

  • Customers will receive tracking details via email and SMS once the product is shipped.

  • Orders can be tracked via a website link provided in the email/SMS.


6. Damaged/Lost Shipments

  • If an order is damaged or lost, customers can request a replacement (subject to verification) within 24 hours of delivery.

  • Customers must provide photo/video evidence of the issue.


7. Returns Due to Failed Delivery

  • If delivery fails due to incorrect address or customer unavailability, the order will be returned to our warehouse.

  • Customers must pay for re-shipping if they want the product to be dispatched again.

  • If the order remains unclaimed, it will be canceled without a refund due to logistics and handling costs incurred.


8. Change of Address

  • Customers can update their shipping address before dispatch by contacting support.

  • Once the order is shipped, no changes can be made.


9. Regional Restrictions

  • If our logistics partners cannot deliver to a specific location, the order may be canceled, and customers will be notified in advance.


For any shipping-related queries, please contact us at safe@fortifire101.com.

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