Effective Date: February 2025
Fortifire is committed to delivering your pre-ordered products safely and efficiently. Please review our shipping policy below.
1. Shipping Coverage
We currently ship across India but may exclude remote areas such as J&K, Lakshadweep, and Andaman & Nicobar if logistics partners are unable to deliver.
No international shipping is available at this time.
2. Estimated Delivery Timelines
Pre-orders will begin shipping from May 2025.
Once shipping starts, customers will receive an exact delivery timeline.
Standard delivery timelines:
Metro cities: 3-5 business days
Tier-2 & Tier-3 cities: 5-7 business days
Remote areas: 7-10 business days
3. Shipping Partners & Methods
We use third-party courier services (Delhivery, Bluedart, Xpressbees, etc.), with no commitment to a specific partner.
No in-person pickups are available.
4. Shipping Costs
Free shipping for prepaid orders (factored into product price).
No COD option due to the pre-order model.
5. Tracking & Notifications
Customers will receive tracking details via email and SMS once the product is shipped.
Orders can be tracked via a website link provided in the email/SMS.
6. Damaged/Lost Shipments
If an order is damaged or lost, customers can request a replacement (subject to verification) within 24 hours of delivery.
Customers must provide photo/video evidence of the issue.
7. Returns Due to Failed Delivery
If delivery fails due to incorrect address or customer unavailability, the order will be returned to our warehouse.
Customers must pay for re-shipping if they want the product to be dispatched again.
If the order remains unclaimed, it will be canceled without a refund due to logistics and handling costs incurred.
8. Change of Address
Customers can update their shipping address before dispatch by contacting support.
Once the order is shipped, no changes can be made.
9. Regional Restrictions
If our logistics partners cannot deliver to a specific location, the order may be canceled, and customers will be notified in advance.
For any shipping-related queries, please contact us at safe@fortifire101.com.
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