Effective Date: February 2025

Fortifire is committed to delivering your pre-ordered products safely and efficiently. Please review our shipping policy below.

1. Shipping Coverage

• We currently ship across India but may exclude remote areas such as J&K, Lakshadweep, and Andaman & Nicobar if logistics partners are unable to deliver.

• No international shipping is available at this time.

2. Estimated Delivery Timelines

• Pre-orders will begin shipping from May 2025.

• Once shipping starts, customers will receive an exact delivery timeline.

• Standard delivery timelines:

  • Metro cities: 3-5 business days

  • Tier-2 & Tier-3 cities: 5-7 business days

  • Remote areas: 7-10 business days

3. Shipping Partners & Methods

• We use third-party courier services (Delhivery, Bluedart, Xpressbees, etc.), with no commitment to a specific partner.

• No in-person pickups are available.

4. Shipping Costs

• Free shipping for prepaid orders (factored into product price).

• No COD option due to the pre-order model.

5. Tracking & Notifications

• Customers will receive tracking details via email and SMS once the product is shipped.

• Orders can be tracked via a website link provided in the email/SMS.

6. Damaged/Lost Shipments

• If an order is damaged or lost, customers can request a replacement (subject to verification) within 24 hours of delivery.

• Customers must provide photo/video evidence of the issue.

7. Returns Due to Failed Delivery

• If delivery fails due to incorrect address or customer unavailability, the order will be returned to our warehouse.

• Customers must pay for re-shipping if they want the product to be dispatched again.

• If the order remains unclaimed, it will be canceled without a refund due to logistics and handling costs incurred.

8. Change of Address

• Customers can update their shipping address before dispatch by contacting support.

• Once the order is shipped, no changes can be made.

9. Regional Restrictions

• If our logistics partners cannot deliver to a specific location, the order may be canceled, and customers will be notified in advance.

For any shipping-related queries, please contact us at safe@fortifire101.com.