Shipping Policy
Fortifire is committed to delivering your pre-ordered products safely and efficiently. Please review our shipping policy below.
1. Shipping Coverage
- We currently ship across India but may exclude remote areas such as J&K, Lakshadweep, and Andaman & Nicobar if logistics partners are unable to deliver.
- No international shipping is available at this time.
2. Estimated Delivery Timelines
- Pre-orders will begin shipping from May 2025.
- Once shipping starts, customers will receive an exact delivery timeline.
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Standard delivery timelines:
- Metro cities: 3-5 business days
- Tier-2 & Tier-3 cities: 5-7 business days
- Remote areas: 7-10 business days
3. Shipping Partners & Methods
- We use third-party courier services (Delhivery, Bluedart, Xpressbees, etc.), with no commitment to a specific partner.
- No in-person pickups are available.
4. Shipping Costs
- Free shipping for prepaid orders (factored into product price).
- No COD option due to the pre-order model.
5. Tracking & Notifications
- Customers will receive tracking details via email and SMS once the product is shipped.
- Orders can be tracked via a website link provided in the email/SMS.
6. Damaged/Lost Shipments
- If an order is damaged or lost, customers can request a replacement (subject to verification) within 24 hours of delivery.
- Customers must provide photo/video evidence of the issue.
7. Returns Due to Failed Delivery
- If delivery fails due to incorrect address or customer unavailability, the order will be returned to our warehouse.
- Customers must pay for re-shipping if they want the product to be dispatched again.
- If the order remains unclaimed, it will be canceled without a refund due to logistics and handling costs incurred.
8. Change of Address
- Customers can update their shipping address before dispatch by contacting support.
- Once the order is shipped, no changes can be made.
9. Regional Restrictions
- If our logistics partners cannot deliver to a specific location, the order may be canceled, and customers will be notified in advance.
For any shipping-related queries, please contact us at safe@fortifire101.com.