Shipping policy
Shipping Policy
Effective Date: Feb 20, 2026
Quick Summary
📦 Shipping Charges (Current)
- Orders ₹999 and above: Free Shipping
- Orders below ₹999: ₹100 shipping charge
🚚 Estimated Delivery Time
- Metro cities: 3 to 5 business days
- Tier 2 & Tier 3 cities: 5 to 7 business days
📍 Coverage
- Shipping available across most serviceable PIN codes in India
📩 Tracking
- Tracking details are shared through Email and/or SMS after dispatch
FORTIFIRE aims to deliver your order safely and efficiently across India. Please review the details below regarding shipping, delivery timelines, tracking, and related terms.
Shipping Coverage
- We currently ship across most serviceable PIN codes within India.
- Certain remote or restricted areas may not be serviceable depending on our logistics partners.
- International shipping is currently not available.
Order Processing
- Orders are generally processed within 1-2 business days after successful order confirmation and payment.
- Orders placed on weekends or public holidays may be processed on the next business day.
- During promotional periods, launches, festivals, or high order volumes, processing timelines may be slightly extended.
Shipping Charges
- Orders with a cart value of ₹999 and above qualify for free shipping.
- Orders below ₹999 are subject to a shipping charge of ₹100.
- Promotional shipping offers, if applicable, will be reflected at checkout.
- Applicable shipping charges are displayed before payment confirmation.
Estimated Delivery Timelines
Estimated delivery timelines after dispatch:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–7 business days
- Remote Areas: 7–10 business days
Please note these are estimated timelines and actual delivery times may vary due to external factors beyond our control.
Order Tracking
Once your order is dispatched:
- Tracking details will be shared via email and/or SMS.
- Customers can track shipments using the tracking link provided.
Address Changes
- Shipping address modifications can only be requested before dispatch.
- Once shipped, address changes may not be possible.
For address modifications, contact:
Failed Deliveries
If delivery cannot be completed due to:
- Incorrect address provided
- Customer unavailable after delivery attempts
- Refusal to accept delivery
the shipment may be returned to us.
In such cases:
- Re-shipping charges may apply.
- Unclaimed shipments may be cancelled after reasonable delivery attempts due to logistics and handling costs incurred.
Damaged Shipments
If your order arrives with visible shipping damage:
- Report the issue within 48 hours of delivery
- Share photos/videos of:
- Product condition
- Outer packaging
- Shipping label (if available)
Approved cases will be handled according to our Return & Replacement Policy.
Need Help?
FORTIFIRE Support
Email: safe@fortifire101.com