Terms of service

Terms of Service

Effective Date: May 20, 2026

Welcome to FORTIFIRE. These Terms of Service ("Terms") govern your use of the FORTIFIRE website and the purchase of products from Borus Fire Systems (a trade name of ONEZEROTHREE SOLUTIONS LLP) ("Company", "we", "our", "us").

By accessing our website or placing an order, you agree to these Terms.

1. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into binding agreements under applicable laws.
  • Information provided during purchase is accurate and complete.
  • You will use the website and products only for lawful purposes.

2. Product Information

FORTIFIRE products are designed as fire safety products intended for emergency response situations and preventive safety preparedness.

Product descriptions, images, packaging, colors, specifications, and availability are presented as accurately as reasonably possible. However:

  • Minor variations in packaging, appearance, or labels may occur.
  • Product availability may change without prior notice.
  • We reserve the right to update specifications or packaging where necessary.

3. Orders & Acceptance

Placing an order does not automatically constitute acceptance.

FORTIFIRE reserves the right to:

  • Accept or decline orders
  • Cancel orders due to:
    • Product unavailability
    • Pricing errors
    • Suspected fraud
    • Payment issues
    • Regulatory or operational reasons

If payment has already been made for a cancelled order, eligible refunds will be processed to the original payment source.

4. Pricing & Payments

  • All prices displayed are inclusive of applicable taxes unless otherwise specified.
  • Prices may change without prior notice.
  • Applicable shipping charges, if any, will be displayed during checkout.
  • Payment must be completed before order processing.

Accepted payment methods may include:

  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Wallets
  • Other payment methods displayed at checkout

5. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines shown are estimates and may vary due to circumstances beyond our reasonable control.

6. Return & Replacement

Replacement eligibility and related terms are governed by our Return & Replacement Policy.

7. Product Usage & Safety

Customers are responsible for:

  • Reading instructions and warnings provided with the product
  • Following all usage guidance
  • Storing products according to instructions

Products should not be:

  • Misused
  • Modified
  • Tampered with
  • Used contrary to instructions

Failure to follow instructions may affect performance and may void replacement eligibility.

8. Website Usage Restrictions

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Interfere with website functionality
  • Copy, scrape, reproduce, or exploit website content without permission
  • Use automated methods to collect information from the website

9. Intellectual Property

FORTIFIRE® and associated logos, packaging, designs, content, graphics, trademarks, trade dress, and materials are owned by or licensed to Borus Fire Systems (ONEZEROTHREE SOLUTIONS LLP).

No material may be:

  • Copied
  • Modified
  • Distributed
  • Republished
  • Sold
  • Used commercially

without prior written consent.

10. Limitation of Liability

To the maximum extent permitted under applicable law:

Borus Fire Systems (ONEZEROTHREE SOLUTIONS LLP) shall not be liable for indirect, incidental, consequential, or special damages including but not limited to:

  • Loss of profits
  • Loss of business
  • Loss of data
  • Delays
  • Service interruptions

Nothing in these Terms excludes liabilities that cannot legally be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold harmless Borus Fire Systems (ONEZEROTHREE SOLUTIONS LLP) and its employees, affiliates, officers, directors, and partners against claims, liabilities, damages, or expenses arising from:

  • Violation of these Terms
  • Misuse of products
  • Violation of applicable laws

12. Policy Changes

FORTIFIRE reserves the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising under these Terms shall be subject to the jurisdiction of courts located in Bengaluru, Karnataka, India.

Contact Us

Borus Fire Systems
(Trade Name of ONEZEROTHREE SOLUTIONS LLP)
IKP Knowledge Park Bangalore, IKP EDEN,
Opp Forum Mall, Tavarekere Main Road, Bengaluru – 560029
Email: safe@fortifire101.com