Refund policy
Return & Replacement Policy
Effective Date: Feb 20, 2026
At FORTIFIRE, we want every customer to receive their product in proper condition and with confidence. Due to the safety-critical nature of our products, we currently provide Risk-Free Replacements for eligible issues rather than general returns.
Replacement Eligibility
You may request a replacement within 48 hours of receiving your order if you experience any of the following:
- Product arrived with a significant physical dent or damage affecting usability or safety
- Product leaked on arrival
- Spray actuator or valve does not function on first intended use
- Wrong product received
- Missing item(s) from shipment
To process a replacement request, please email safe@fortifire101.com with:
- Order number
- Brief description of the issue
- Photos and/or videos clearly showing the issue
- Images of outer packaging (if applicable)
Pickup & Shipping Costs
For approved replacement requests due to manufacturing defects, transit damage, or fulfillment errors:
- FORTIFIRE will arrange pickup wherever serviceable and bear applicable shipping costs.
For replacement requests arising due to customer error, including but not limited to:
- Incorrect shipping details provided
- Failed delivery due to customer unavailability
- Incorrect order selection by the customer
The customer may be responsible for return or re-shipping charges.
Items Not Eligible for Replacement
The following are not eligible:
- Products reported after 48 hours from delivery
- Minor cosmetic dents, scratches, or packaging marks that do not affect functionality or safety
- Products that have been used, discharged, activated, partially used, modified, tampered with, or intentionally damaged
- Damage arising from improper storage, misuse, or use contrary to product instructions
- Change-of-mind requests after delivery
Important Safety Note
FORTIFIRE products are intended as emergency fire safety products and should always be used according to the instructions provided on the product label and packaging.
Due to the safety-sensitive nature of the product, used or activated products cannot be accepted for return or replacement unless a verified manufacturing defect is identified.
Replacement Process
- Submit your request within 48 hours of delivery
- Our team reviews the submitted details
- If approved, pickup instructions (if applicable) will be shared
- Replacement dispatch is initiated after verification
Need Help?
For any support or replacement-related questions, contact:
FORTIFIRE Support
Email: safe@fortifire101.com